Eating You Alive

Digital Download FAQ's

Customer service - info@eatingyoualive.com


Q. How long will the download link be active?

A.  The link will remain active for 48 hours after purchase with a limit of 5 download attempts.


Q. Can I play the digital download on my computer.

A.  Yes, the digital download is designed to play well with most computers.


Q. What file type is the Eating You Alive Digital download?

A. The File type for the digital download is .mp4(.H264) which can be played with most video players on computers.


Q. I’m having trouble playing the digital download on my computer.  What should I do?

A. If your current video player does not support .mp4 (Eating You Alive digital download), we recommend downloading VLC player at videolan.org to your computer. This is a free video player that will play most multimedia files.


Q.  Can I download the digital download to my mobile device.

A. The digital download can be downloaded and played on mobile devices, but each device is different and the support for files and download capabilities differ greatly.

Here is more information on the subject click here.


Q. What is the best method for watching the film on my iPhone/iPad?

A. iPhone/iPads best option to get the media on to their device-  download the film to your PC or Mac and use the iTunes proprietary system to move the media over to your device.


Q. What resolution and file size it the digital download?

A. The file resolution is 1080p and the file size 3.4 gb.


Q. Can I stream the digital download?

A. No, the digital download is designed for the user (you) to download completely to their device of choice and watch it at their convenience.


Q. How long will it take to download the digital download?

A.  This will depend on your internet speed.  Visit speedtest.net to test your internet speed.  The digital download is 3.4 gb. The average internet speed the USA is 12.6 Gbps, at this speed it will take around 40 min to download.


Q. I didn’t receive an email with the download link after I purchased the digital download?

A.  First, check spam or junk mail. If it has not been received,  contact us at info@eatingyoualive.com and we will send you a new download link.


Q. Is it illegal to upload movies onto the Internet weather I charge for it or not?

A. Yes, this film is protected by copyright and you don't have the copyright holder's permission. U.S. copyright law prohibits the unauthorized distribution of copyrighted creative work whether or not you charge money for it.